Libraries of the Future dissected

Watching the recently released JISC Libraries of the Future video.  Some reactions and thoughts, with time stamps so you can jump to the right point.

• 00:20 Long intro for a 9 min video
• 00:32 Indeed, the physical space of the library isn’t the be-all and end all anymore.  Nor has it been to be honest all the years I’ve been a professional.
• 00:45 Who are these people?  On screen names might have been a good idea – most of these talking heads haven’t got immediate recognition factor (I know if I’d been on there no one would know I was without a caption!)
• 01:12  First mention of Google.  Is this the library of the future?  These two guys I will say are pretty typical of most of my students.
• 01:25 Oh that’s who she is, Director of Oxford Libraries. Would have been useful to know earlier.
• 01:39 Yep, mobile devices are the future (and indeed present) of an increasing number of students accessing information.  How many of our information resources we provide are m-compatible?  Indeed hands up those of you who have access to mobile devices comparable to the students to test them out?  Thought so…
• 01:50 More clued up information literate student comments.  Uses books too, that’s a shocker – can’t be a scientist.
• 02:12 Technology as enabler not driver?  I think it’s a bit of both personally.  24/7 global access is real demand, and usually satisfied I’d say.  24/7 support on the other hand…
• 02:40 Really warming to Sarah Thomas (Oxford).  Never met her, but she seems an insightful individual.
• 02:53 Oh now you suggest technology is a catalyst for change as well. 
• 03:00 Technology lets you work smarter, but you have to change to make use of it. Yep, agree, old paradigms just don’t hold in Library 2.0.
• 03:20 Popular themes for libraries of the future.  First talking head still talking about the library as a physical space, I think less and less that the space will be so crucial.  But that’s only opinion.  But a fair point raised about study space, rather than storage space as a crucial continuing role.
• 03:58 The library will be like a bee hive?  Filled with workers, and drones thrown out to die when their purpose is through?  Not quite the enabling metaphor I’d have hoped for.  I don’t think bees show excitement, more a work ethic.
• 04:25 Sounds like the DWL fullfils many of these criteria for a future library, which is quite heartening.
• 05:06 Libraries as contributors to knowledge base.  Nothing new, this is what we’ve been doing for years, exposing our catalogues, websites and information and making sure the metadata is discoverable.  Certainly the repository is doing this!
• 05:13 What does the future hold for the librarians?  Early retirement somewhere hot would be nice.
• 05:29 The old fashioned librarian is a “detail oriented, highly introspective individual”. Erm, not me then, ah but the modern librarian is an entrepreneurial, enthusiastic and more outward looking.  Yeah, that’s me, clearly I’m future proofed.  But what do we do with all the old librarians who don’t meet this specification? Retrain?
• 05:55 Loss of face to face contact with users.  Sad but true, hence the need to engage with them through other channels.  Blogs, twitter etc.
• 06.28 Academic image and card catalogue juxtaposed.  Surely no one is using those in academia anymore?
• 06:39 This video brought to you by JISC and the number 9.
• 07:12 Libraries need to change the way they work and support learning, teaching and research.  Ah, but many of us are already.  Good to hear about levels of investment from JISC though towards this end.
• 07:51 The sound track hardly screams modern with its classical violins.
• 08:16 Global environment, but no mention of potential competitors for library services.  Whither Google University and the like.  I think there are some big sharks out there that we need to be aware of, ready to pounce unless we’re more mobile/adaptable and promoting the real USPs that we libraries and librarians offer to our fee paying users.
• 08:29 This year long JISC campaign and debate, don’t recall engaging in it myself.  Or is this the start of the debate, discuss!
• 08:56 Libraries are happening places.  Groovy man.
• 09:12 Agree, libraries need to act now and plan to meet the future challenges. 

Well that was well worth watching, despite my misgivings at the start.  Quite a bit of food for thought, even if most of the conclusions and points raised were hardly news to me.  So the debate has begun.  But at what level will it happen?  Since all these talking heads were either very senior librarians or students, I didn’t see a lot of input from those of us exploring, experimenting and adapting technologies and techniques.  Then again, I am blogging about this – so maybe I am starting to kick into the debate. 

Okay people – what do you think?

Ejournal investment and academic productivity

There’s an intriguing article in the July issue of CILIP update (Does e-journal investment lead to greater academic productivity by Rowlands, Nicholas and Jubb, CILIP Update, July p45-47).  This comes at exactly the time that we, and many other universities, are looking closely at the journals we subscribe to.  Here we are very lucky as we’re in the privileged position of keeping our subscriptions, and just adjusting the titles according to academic demand.  But I know many colleagues elsewhere are not so fortunate.

So I was quite interested to see what conclusions the three authors reached.  Interesting facts I spotted in their study include:

• In 06/7 on average each registered HE library user downloaded 47 full text articles
• 3/4 of journal access is 9-5, though Saturday/Sunday are also almost as active in terms of access
• Oct-Nov is the busiest season for downloads (a suprise) with September the quietest (pre-term start not the best time for research)
• Access in increasingly via third parties (e.g. Google Scholar) rather than via institutional ejournal access pages (e.g. like Leicester E-link)
• Average age of articles accessed varies between disciplines (3-4 years old for bioscience, typically 8 years for History)
• Life Scientists are biggest user of ejournals over all, Economists work more on Weekends than others and Historians are the biggest users of Google as access route (?!)
• Average download cost (calculated from total cost of 06/07 subscriptions) was 80p

In the end the study concludes that yes, ejournals do represent good value for money, and that “per capita expenditure and uses of e-journals strongly correlated with numbers of papers published, of PhD awards, and of research grants and contracts income.”  Interestingly though they end with a question: does good ejournal provision enable an effective research environment, or does a strong research environment create the need for good library services?

An interesting question that this paper from Oppenheim and Stuart (Is there a correlation between investment in an academic library and a higher education institution’s ratings in the Research Assessment Exercise? Aslib Proceedings 2004 56(3), 156-165) has already considered.  Their findings (in brief) seemed to indicate that there is a correlation between spending more money on access to research publications and better research assessment outcomes.  Does that mean better research?  Well, I’m not one to judge.  But a question we shall doubtless come to again as the REF 2013 comes slowly into view.

Either or both of these areticles are worth a read if you get the chance.

CILIP Umbrella 2009 (Part 2 of 2)

After a good breakfast the final day of the conference began with more breakout sessions.

Maltesers mean answers: a sweeter service for students based on user feedback: Angela Horrocks & Davina Omar, Kingston University.
Kingston University talked about their annual survey run every March for many years by the library with a chance to win Wii or Ipod, but maltesers for everyone. The incentive was small but drew in a good number of students. This survey is in addition to national student survey, but helps gets them in the answering frame of mind to complete the major one. The library survey fills a very important need that the NSS doesn’t cover, for both students and library services. Having a clear purpose for the survey is very important, as otherwise the risk of the students getting survey fatigue could be high. Kingston focus on how students learn and this is the U.S.P. of the survey. Knowing the paths students use to access (e.g. mboile/vle etc) is very important in shaping how and what they teach to students, something I thought was especially interesting.

In terms of resources Kingston use software bought in from Priority Research, allowing their customisation, to handle the survey online along with the analysis. There are some issues

1. The silent majority (10% return on population) and so worries over accurate representation.
2. Contacting non-users → how to approach them
3. Setting the questions → to be open and not drive students down a particular route.

In terms of staffing, need to give the staff the time and the top down support to do the user survey. Have to be prepared to trust the outcome – if students make a demand clear, need to respond appropriately. Kingston suggested you might need to think about quotas – departments, levels, ages or other demographic factors that you want to achieve in returns for appropriate representation. Thinking about how/why you might want to include as many of these as you can. Early surveys (1993) very much targeted at specific user groups, thought to be especially disadvantaged or in need. Yearly surveys since early 90s allow trends and rising (and reducing) priorities for student bodies to be clearly demonstrated.

In 2008 reintroduced 1-2-1 interviews on top of focus groups and surveys. A dozen done to test the waters, as an approach to non-users. Also now do additional focus groups at start of academic year to test early responses to changes put in place. Worry survey is contributing to sample already engaging users rather than non-users. 100 1-2-1s done in 2009 – gave a good snap shot of individual user experiences, rather than anonymised, average student point of vein. Survey moved to online this last year (partly environmental) but also reinvent survey (at least look and feel) – still offer maltesers to those that come to bank of computers. Comments and response from previous year’s survey included in next year’s, so the students can see how library has reacted. Drawbacks include lack of benchmarking with external entities, survey fatigue

The changing landscape of libraries: Tim Leach, BDP
This session was about buildings and architectural considerations. Tim said that library user needs strictly speaking haven’t changed in centuries, light and study space for example, just the ways in which we use technologies and building designs to accommodate them. As technology allows users to work in other places than our library spaces, we have to ensure that our spaces continue to meet their needs and make a welcoming environment they want to visit. The UCL masterplan takes the inherent problems with their historic building and tries to provide as many solutions within a limited rebuild. The key issue was space – due to earlier renovations over the years the original building space is not what it was. There is a need for positive first impression from the first moment walking through door. The building must be legible and accessible, the use signage as a sign of failure (not a point I agree with 100%).

Architectural furniture and fixtures define use of areas, and are not flexible but are suitable for certain environments (e.g. where levels of privacy is desirable). However, they can be a block to interaction between different spaces. Natural light and ventilation provide an environment that can be comfortable for most people. Use technology to change way materials stored and accessed, not just treating shelving as the only answer. Even get people on roofs of buildings by building structures into the environment that surrounds them.

The great good place Andrew Cranfield, IFLA Library Buildings and Equipment Section
Library as the third place (between home and work) was the theme of Andrew’s talk. Library environment and impact of the building resign on staff functions – the two are not independent and need to be considered together. Commented that many libraries today remain too conservative in their redesigns. Monopoly of information provision from libraries is now gone, and must address other approaches to provide services to users. Ambitious libraries (buildings) today seem to reflect new ways of thinking – no longer temple of knowledge to stand for generations but a right here/right now environment with more akin to the retail experience. Non-compartmentalisation of environments – books and café culture should be intertwined (e.g. like the idea stores).

From: http://www.flickr.com/photos/sarahmae/126644558/

Cerritos Public Library has a books entrance way and 1.2 million visitors/year for tiny local population. Andrew talked of his distaste for elitist colour schemes (black and white starkness) much better to have welcoming colours. Very, very white buildings in 6 months need repainting (e.g. Amsterdam central library). Cultural Black Diamond in Copenhagen – no feeling coming into library, almost too far the other way as a cultural centre, but not a library at all.

Libraries Change Lives Awards
The most interesting part of the awards was that the news of the winners (Leeds Central Libraries) was out on twitter 30 minutes before the start of the ceremony.  Andrew Motion spoke briefly too.

Building a successful library Web 2 service James Smith (Sunderland Libraries) and Nick Stopforth (Newcastle Libraries)

The session was based on things they have done and have learned through trial and error. They shared with us their 7 lessons (well 5 as they over ran and the session ended before they could finish) they have learned through using Web 2 resources such as twitter, wikis, podcasting etc. They did demonstrate a very interesting mashup with Google maps, World War II bombing maps of Sunderland and eye witness accounts of the bombing. The session was mostly full of public librarians, who are it seems less clued up than HE libraries on this sort of technology and how/where it can fit into their working lives (3/4 of the audience had not even heard of twitter for example).

—

That brought the conference to an end. It had been a packed two days, and I would have loved an extra day either before or after to more fully digest everything that had been discussed. The highs would have to include my session, the networking and the updating of information and skills in general. The lows, well the “gala” conference dinner, lack of hands on sessions and only two days for a very intensive conference. All the same I hope to be back for 2011!

There’re Mash(ed Libraries) Oop North

This Mon and Tuesday I was up at the University of Huddersfield at the 2^nd Mashed Libraries unconference.  Monday evening was all about networking and meeting a fair number of the delegates who like me had come the night before, and was a splendid affair complete with a tour of the city centre ending at the state of Eric Morcombe* by the station.  I just wish I’d decided not to walk the 3 and a bit miles into town and the same at the end of the evening!

The main event was held in the uni’s relatively new Creative Arts building, which is a very impressive space.  Despite some early wifi problems everything went fairly smoothly.  Delegates were badged according to their perceived experience with mashups.  Greens were n00bs (like me), yellows had some experience, oranges were experts and blue were local staff helping to facilitate.  We also had our areas of interest on the badges so you could see at a glance whom might share your areas of enquiry.

The day was made up of parallel sessions, breakouts, lightning talks and collaboration; so there’s no way one person could experience the whole event.  The first session I went to was by Brian Kelly entitled Enthusiastic Amateurs and overcoming institutional inertia.

Mash ups are exciting Brian said says demonstrating some simple ones such as Thumbalizr (thumbnail shots of series of web pages on one screen), then Google Custom search, GoogleMap geolocating unis in the UK.  He then showed off some of Tony Hirst’s mashups which demonstrated and tracked down press releases; and how often these were being reused into the blogosphere.  In this way freely available data could be analysed to provide useful information. 

He moved on to talk about barriers, taking a straw poll from those in the hall about their IT services.  Most saw them as a barrier to innovation; though not everyone shared this view.  It did appear that the smaller, more agile universities were more willing to allow overt experimentation.  For everyone else an audience member suggested that you should seek to experiment in alignment with stated institutional business goals, which should help you to get more support centrally.  Another suggestion was to experiment in your own time and space, and then introduce senior staff once a more polished object was ready to demonstrate; akin to how we’ve developed this blog.

Brian enthused that greater openness to your data is a good thing, as other developers could build services and resources on top of your data, meaning you don ‘t need to do the development.  He also stressed the importance of documenting what you do via blogs and the like to show others how to approach the same things.

Next I went to a session by Brendan Dawes (www.brendandawes.con) entitled Somewhere I Have Never Travelled.  He noted that a lot of the web is based on print paradigm, which isn’t great for everything.  His site is a playground for him – a way to represent data in a way that interests him – with no set goal.  While there were some wonderful graphical interfaces and perhaps very exciting way of presenting data I imagine most of our users would be terrified rather than enlightened if we started using them.  On the other hand selling them to people would seriously have the wow factor. 

The next session I was in with Mike Elis was about using APIs without knowing technical details.  Unfortunately this session licked along at such a rate that rather than exploring a lot of the technical or practical details this turned into a long list of resources you could use.  While some were familiar names (like YahooPips) others (Dapper.net, YQL) were very unfamiliar.  Rather than listing them here, I’d suggest you go to the Mashed site and have a look at the slides yourself.

Before lunch we broke into small discussion groups.  We were supposed to be moving between these a bit during the session, though this didn’t really seem to work (I got trapped in a corner).  I was in a group talking about overcoming institutional and other barriers to innovation, which was quite interesting – though one group member (not I) did slightly dominate discussions.

Following an excellent lunch the rest of the day was given over to various lighting talks on aspects of mashed technologies that might be of interest, as well as elements and applications of Web 2 that delegates might be interested in.  This had a much less formal feel to it, and whilst the organisers expected only small audiences for the talks most of the participants stayed in the room to listen.  Bit of a shame as it was during this time that there was the best opportunity for hands on collaboration, but few people took up the option.

Overall this was an intensive, but very interesting day.  I came away if not with more hands on experience of technologies, but a greater understanding of some of the activities that are going on in the library world today.  The next mashed event will be towards the end of the year, entitled Middle Mash.

 *Yes I know it’s Harold Wilson, but frankly the post he’s in is more Eric and Ernie than politician.

Mashing Libraries

I’m heading up to Huddersfield this afternoon for the gathering that is Mashed Libraries Oop North.  We’ve a pre-event meeting tonight, but the main event is tomorrow – so if you’re interested keep an eye on the tweets that will coming out of this event.  Or the blog site for the event.  Not 100% sure quite what I’ll get out of the day (I’m keeping a very open mind on this one) – I’m sure it’ll be intensive, hard work but fun.

Full report on my return.

EMALINK event on the changing undergrad library environment

Here’s a round-up of the EMALINK event I attended on the 18th Feb 2009 at the Pilkington Library, Loughborough University.

Sally Patalong highlighted some of the points made by the 2008 Ciber Briefing paper and talked about some of the technologies they’ve used with students at Coventry University.

• The briefing paper highlighted that students will be “power browsers” and have worryingly low levels of information literacy.
• Sally thought that VLEs are teacher-centred as they emphasise tracking and automation.
• Research conducted at Coventry have shown that students want: smaller groups, more contact time, new experiences, independence, resources, support, qualifications, group work, friends, fun, a social life and to be inspired.
• Some of the technologies being used at Coventry that are more student-centred include voice tools (e.g. wimba) to record feedback and email it to students, Echi360 to record lectures and have them uploaded to web and video conferencing with distance learners.
• Sally suggested that institutions needs to move away from all controlling environments (such as VLEs) and use the existing technologies available out there.
• She finished by asking if we still need University Libraries to deliver resources and answered YES. Especially for (as one of her students put it) the “friendly staffs and helpful advices”.

The second talk of the day was from Jo Bryant who did her dissertation on the Open3 library learning spaceat the Pilkington Library. Some of the things Jo highlighted were:

• New innovations in library learning spaces such as sykpe phones being made available Dublin City University Library and inflatable “pods” at Glasgow Caledonian University.
• For her dissertation she used ethnography techniques including observing students in the Open3 learning space 40 hours. Some of her observations were that:
• a lot of group work was taking place (of groups between 3-10 people)
• Whiteboards were popular
• Groups tended to gather around laptops rather than PCs
• Individual study was also happening despite the higher noise levels
• the students liked space to spread out and were quite territorial
• Liked being able to have food & drink – including ordering in pizza when the cafe closed!
• Liked social nature of space
• PCs near the entrance were used for quick visits (printing/email)
• Self-governing space – people tried not to interrupt others but would also not ask people to be quiet.
• Mostly used by undergrads
• the students were mainly using electronic resources rather than books but the study did take palce during the exam period.
• PCs were often logged in but left unattended
• After the study the space was expanded as it was so popular.

The event ended with some group discussions on what important things University Libraries should do in the future. Suggestions included:

• Being flexible in their use of space and the services/resources/technologies they offered and used.
• Asking the students what they wanted.
• Working with academics to improve student’s evaluation skills.
• Considered use of technology.
• Bringing services together in the library building adn ensuring it is an attractive environment to students

M People and M-learning

A blog that might be worth reading is this one from Vicky Owen, over at Liverpool John Moores University.  She’s working on a project looking at M-learning in libraries, something that might well tie into some of our aspirations on QR codes.  The project’s coming to an end, so it’ll probably make for interesting reading over the next month or so.

The Research Library’s Role in Digital Repository Service – report

The Research Library’s Role in Digital Repository Services, Final Report of the ARL Digital Repository Issues Task Force (January 2009), http://www.arl.org/bm~doc/repository-services-report.pdf

Might be worth a read for anyone with an interest in the repository world.  I’ve run off a copy so if you need to borrow it.  Best comment in the text so far, talking about the evolution of the repository scene:

We now understand better that institutions produce large and ever-growing quantities of data, images, multimedia works, learning objects, and digital records while mass digitization has launched a new scale of digital content collecting.

And then we have this:

…it is evident that despite the varied funding and resource challenges faced by research institutions, delivering repository services is a crucial function of research libraries.

There’s a lot of worthy content in here that whilst might be focussed on what’s going on in the US is worth noting that it’s always been my impression that they’re probably a year or more ahead of us in terms of general reposiotry developments.  Certainly the section I’ve just been reading in the report about digital records management rang very true as an area the UK as a whole seems to have made very little progress in.  We’re still at the garden-shed hobbyist level of repository management, still experimenting.  In the meantime we do need to think about the real organisational impact of the repository on our institutions, and how we need to carefully shape how and where the repositories sit in all this.

I know I, for one, am still very much learning this.

Digital Library Strategy workshop – a review

Joanne asked if I’d author a few thoughts on this morning’s workshop so here are my reflections.  As I didn’t take many notes you’ll all forgive me if I miss any points out – or perhaps you might like to add them in the comments.

The session was led by Ken Chad whom kicked the session off with the wider context of emegring technological and social development within which we in education work.  Whilst I was familier with some of the aspects, quite a few were real eye openers and I came away from the session with a list of books to track down and read (I’m reading Clay Shirky on the train this week).  He also made me think about getting a FlipVideo camera – before I remembered I already owned a pretty swanky HDD camcorder.

Our very own Richard Mobbs followed up with another excellent talk covering the tech and systems from a more education centric point of view, and again richly illustrated and presented.  Aside from sitting there and thinking “But if we need to support users with these devices and resources we need to become proficient users and exploiters of the resources ourselves.” there’s not a lot a can add here, except to say the statement “Everything Changes” has never seemed so apposite.

The second half of the session was my favourite bit, but then I’ve run and participated in so many conferences and workshops over the years that I love getting my teeth into a challenge*.  I did enjoy working with Team Yellow, though my one regret was we didn’t get to change teams and interact with a wider range of people in the room.  That said the format of 4 areas of challenges and our responses worked very well.  For the record the areas we were considering were:

1. Content/Collections
2. Infrastructure/processes
3. Learning environments
4. The role of librarians and library services

Our group started the way it intended to go on – bringing chaos to order; but in a fractal rather than dysfunctional kind of way.  We certainly debated, discussed and exchanged ideas at a high volume and velocity.  My apologies to any in the other group who may have been expecting a more thoughtful approach from us; but as was obvious from the number of post-its that went up we all had a lot to contribute.

So what now?  Well now is the hard part and for once I’m glad it’s not me that’s got to get my teeth into synthesising a plan from these ideas; and evaolving this into a straetgy.  That is a lot that we could do, much that we should, and perhaps even more to which we could aspire.  But the question is – which are the best options for us? 

That only time, planning and the wealth of experience possessed by the library and university staff will tell.  We’ve a long road of discovery and innovation ahead of us, and it might be a bumpy ride along the way.  But to failing to travel it is not an option.

*As I’ve noted elsewhere I’ve an activist kinesthetic learning style, which probably explains these things.