What do library users want?
Posted by AJ Cann on 21 July, 2008
I don’t personally use the Digg website much, although I do look at some of the RSS feeds from the site. One thing which is very clear about Digg is the fanatical loyalty it manages to generate in its users. By allowing people to vote up (or down) their favourite stories, Digg captures the hearts and minds of users through tapping into the phenomenon of “continuous partial attention“.
Now, I can’t think of any circumstances where a library would want to cature the hearts and minds of its users, but then again, I’m not a librarian, so it’s possible that someone else here might be able to 😉
And that where Ideascale comes in. Ideascale lets you set up your own Digg-clone so that people can vote on things. Like whether there are enough books in the library, the coffee is too expensive, or that librarians should all wear Star Trek-style uniforms. Or whatever.
Of course, it might be that this level of participatory democracy is just a little bit too scary, or that it might be better not to know what library users think, or to give them a voice. After all, we’ve never done that sort of thing before, so why start now?