CILIP Umbrella 2009 (Part 1 of 2)
Posted by gazjjohnson on 16 July, 2009
This Tuesday and Wednesday I went down to CILIP Umbrella for the biennial all UK libraries conference. I always enjoy this particular event, as it’s a real chance to meet librarians from across a board spectrum of sectors; not just HE or FE. It’s never heavily populated by HE librarians which I think is an especial shame as I’ve always benefited from the very different insights. Nearly 700 delegates were registered to attend!
Umbrella has 9 parallel tracks as well as keynote sessions, which means it’s impossible for any one person to attend it all. So what follows is part 1 (or 2) of my notes of the sessions that I was in. I make no claims to completeness (nor lack of bias) but I hope it gives you a flavour of the event, and maybe perhaps guides you towards attending in 2011.
Tuesday morning shortly after 10am saw the conference was opened by the CILIP President and Ian Snowly. This was followed by the keynote.
Charles N Brown: Not evolutionary revolutionary (plenary) from Charlotte NC.
Talked about public
Library service and their aspirations, and how they met them in terms of improving library services. Rated 5* and regarded as one of the top in the USA. Saw his role a there to shake things up and people out of their silos. Staff engagement was a detailed part of the efforts to organisational transformation, with about 20% of the whole staff were directly involved. Their buy in was critical for real transformation and their knowledge and experience of what worked and what didn’t was crucial for planning. Also looked to retail sector (e.g. Target) for models that could be used in terms of customer satisfaction, service delivery, marketing and opening new markets. Untapped talent in organisation needed to be tapped, even if the standard requirements for a post are not met (e.g. masters in librarianship) – STAR Behavioural Interviewing. Lots of updates (weekly) to staff on what was going on, brown bag lunches with service director, intranet pages as well as formal meetings as well. Though this still didn’t defeat all of the rumour mill. He ended with a couple of personal favourite quotes “Change should be as common as breakfast cereal” and “If you want to make enemies, try to change something.”
After the session I attempted to get onto wireless network, but looks like once again the Linux based netbook is excluded by HE wireless networks. Eduroam does seem to have issues with Xandros and wireless access, as this is second location I’ve had issues. Yet at Huddersfield the week before, no problems.
After tea it was the breakout sessions.
Captive audiences – adding value in FE audiences (out of my silo): Susan Tailby, Eastleigh College
This session focussed on FE audiences (14-19 year olds)– looking to build up students experiences during college time, and what they can to enhance this experience. One example was taking lessons from book shops. Covered graphic novels and film tie ins as an example of engaging readers. Use reading groups or virtual groups to draw customers.
ID target groups as first step. Start as a pilot, easier to start small. Requirements such as wanting users to listen to CDs may well mean new kit is needed; or possibly just more than you’ve had in the past. Also need to think about what do you do once a particular engagement or activity is over – you’ll have to store resources for example. Need to think about space and disruption to other users from activities, though at the same time can draw in passing people who might not otherwise have joined.
For ESOL Reading Groups the key is to build in time for reflection in any engagement activities – which I thought was a good point, too often much of what we teach is in a deliver and move on paradigm. The speaker moved on to talk about the Six book challenge aimed at adult learners. Noted libraries can be scary for those with poor English. Be creative, build relationships, build self-esteem of students and work collaboratively with librarians in other sectors.
Reading takes the biscuit (Kathryn Harrison and Judith Robinson) Kirklees Council, library services
Major USP was adaptability to users → get involved by making sure the sessions were available at times and locations to suit as many people as possible. Summer 2006 was the pilot scheme – welcome new users in informally and getting them to met staff. Ensured that they wanted to come back on their own. The Birkby Fartown group leaders worried about how to engage with the readers. They worried that making them talk from day one could be difficult, so refocussed on hands on activities to start with and let the speaking grow organically from that.
In the first case this was sewing. They needed a lot of support, but thanks to collaborations with the local school this was very successful – and ended up winning an ALW award for the work.
They have also made a key part of their engagement local sponsorship with people including local football and biscuit company. Lack of captive audience means they spend more time trying to get people together. It is time consuming building partnerships and relationships initially; but in the long run this pays back in strong relationships and easier future collaboration. It also helps in terms of proving value of service, due to the wider number of stakeholders able to speak out about the value the library service has added to their activities,
It seemed from this the message I could take back to HE is that if you want to engage with the users you need to go out to them and engage at a time and place that suits them. This doesn’t work easily with current working practices and would require a rethink of how and why we do things.
After more tea I ran my workshop on visual communication. It was a very hands on affair, since as an activist learner I believe others need to get stuck in as well, and went down very well. Certainly for the rest of the conference other delegates kept coming up to me and saying how they’d heard all about my great workshop and wished they’d gone!
The evening meal at the Hendon Airforce Museum was an interesting affair (great surroundings, ok meal, terrible after dinner speaker) but with great company and excellent networking. I’ll draw a veil over the karaoke that followed. Sleep beckoned before the second and final day of the conference…