Documenting my morning
Posted by gazjjohnson on 19 August, 2009
As I’ve mentioned earlier from the 1st of October I’ll be switching jobs to managing the repository and the document supply teams (or as they will be then the Document Supply & Repository Team, aka DS&RT). While this date is a few months off, I’m already increasingly getting myself involved with the team and offering them what support I can.
It is of course a big learning experience for myself, having never worked directly with inter-lending before. So as a result of this, and being a very much activist learner, I’ve spent the morning shadowing one of the experienced members of the team (Marilyn) as she goes through their daily routine.
There was a lot to remember, and I have to say I was very impressed by her efficiency. It looks like while a lot of the Document Supply role is routine in nature, there are many disparate elements to the job. And this is even before I find out more about what we do with Distance Learner support! There are also a healthy number of queries which thankfully I’ve been able to take a back seat to while the more experienced members of the team answer them. Doubtlessly in time as I become embedded with the team I’ll be able to answer them myself, but right now I think that there would be a lot of very confused people out there if I took a hand.
Thus all in all this has been a very eye opening experience. There was a lot to take in, quite a few things I’m going to need to think about some more and some very useful questions raised. It might be a daunting prospect taking on managing such a diverse section at a time of real change for them, but I’m really looking forward to getting stuck in!